Thank you for purchasing from Heavy Manuals Pro. We value your trust and are committed to providing reliable and detailed digital repair manuals for heavy machinery. Before placing an order, please take a moment to read our refund and return policy below.

1. Digital Product Notice
All manuals available on Heavy Manuals Pro are provided as digital PDF files. After your order is completed, the manual is delivered electronically via a download link. Since these are digital products, no physical copies are mailed or shipped.

2. Refund Eligibility
We provide a 14-day refund window under certain circumstances. Refunds may be considered if the file delivered is incorrect, inaccessible, or does not match the product description.

3. Requesting a Refund
If you believe you qualify for a refund, please contact our support team within 14 days of your purchase at the email address below:

📧 Support@heavymanualspro.com

When submitting your request, please include the following information:

  • Your order number
  • The name of the manual you purchased
  • A short description of the problem you experienced

4. Refund Processing
After reviewing and approving your request, refunds are typically issued within 3–5 business days and returned to the original payment method used during checkout.
In some situations, our team may first attempt to send the correct manual or provide a replacement download link before processing a refund.

5. Customer Support
If you have any questions about this policy or need assistance with your order, please feel free to contact us:

📧 Support@heavymanualspro.com

Our support team will be happy to assist you.